Privacy Policy and Disclaimer | Effective 3/29/2013

This privacy policy applies to www.solderstationsusa.com. This privacy policy describes how SolderStationsUSA.com collects and uses the personal information you provide on our website (www.solderstationsusa.com). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Information Collection and Use

We collect the following personal information from you:

  1. Contact Information such as name, email address, mailing address, phone number
  2. Billing Information such as credit card number, and billing address
  3. Unique Identifiers such as user name and password
  4. Preferences Information such as product wish lists, order history, marketing preferences
We use this information to:
  1. Fulfill your order
  2. Send you an order confirmation
  3. Send you requested product or service information
  4. Send product updates or warranty information
  5. Respond to customer service requests
  6. Administer your account
  7. Send you marketing communications
  8. Respond to your questions and concerns

Information Sharing

We will share your personal information with third parties only in the ways that are described in this privacy statement. We do not sell your personal information to third parties. We may also disclose your personal information:

  1. as required by law, such as to comply with a subpoena, or similar legal process,
  2. when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
  3. if SolderStationsUSA.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
  4. to any other third party with your prior consent to do so.

User Access and Choice

If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove, or deactivate it by making the change in your SolderStationsUSA.com Account, or by emailing our Customer Service Team at sales@solderstationsusa.com, contacting us by phone, or postal mail at the contact information listed below. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Security

We use Secure Sockets Layer (SSL) technology to ensure the privacy and security of your personal information and payment information. We never keep payment information on file. We secure and adjust payment information every transaction. For billing and management, you will be able to view the type of credit card used and the last four digits of the card. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website please contact us.

Service Providers

We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.

Personal Information

We value your personal information and will never sell or give your information to third parties. Additionally, like we stated previously, we do not store payment information.

Tracking Technologies / Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site. We do not link the information we store in cookies to any personal information you submit while on our site. We use session ID cookies: a session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as shopping cart functionality, will be limited.

Web Beacons / Gifs

We employ a software technology called clear gifs (a.k.a., web beacons/web bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers’ personal information. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see “Choice and Opt-out.”

3rd Party Tracking

The use of cookies by our partners, affiliates, tracking utility company, or service providers is not covered by our privacy policy. We do not have access or control over these cookies. Our partners, affiliates, tracking utility company, or service providers also use session ID cookies to make it easier for you to navigate our site, in order for you to use the shopping cart, etc. Our third party partners employ clear gifs (a.k.a. web beacons/web bugs), images, and scripts that help them better manage various content on our site. We do not tie the information gathered to our customers’ or users’ personal information.

Links to 3rd Party Sites

Our site includes links to other websites whose privacy practices may differ from those of SolderStationsUSA.com. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Blog / Forum

Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, please contact us. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Social Media Widgets

Our website includes Social Media features, such as the Facebook "Like" button (and widgets, such as the "Share this" button or interactive mini-programs that run on our site. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing it.

Chat

We use a chat feature to assist you with customer service. If our chat feature is offline we will collect your name and email address so that we may reply to your request.

Changes To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.